FAQ's

Delivery FAQ's

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  How will I know my goods have been dispatched?

  As soon as the products have been dispatched, we will send you an email and text notification confirming the details of your purchase.

  
  
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  How can I track my order?

  Once your order has been shipped, we will send you an email or a text right away. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email.

  
  
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  What happens if my order arrives damaged?

  To ensure the products remain undamaged during the shipping process, we package our products in bubble wrap and sturdy boxes. We at Saanch maintain a very high level of quality control during packaging.

  
  
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  Do you ship your products Internationally?

  Yes we ship internationally but only in bulk. Single articles cost a heavy shipping so we avoid it.

  
  
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  What is your Return Policy?

  Due to the nature of our products, all sales are final. We offer a replacement on items that may have been damaged during shipping. Returns other than damage cannot be accepted.

  
  

Store FAQ's

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  Do you offer customization for the orders?

  Yes, we do customization for orders. you can drop your details over email at creativitydujari@gmail.com or whatsapp us at 7296962925.                              
  

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  Does SAANCH create corporate gifts?

  Yes, we are into corporate gifting.

  
  
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  Is my personal data protected?

  Yes, we respect your trust on us and we protect your data in every situation. 
  

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  How can I visit your offline store?

  We would be glad to serve you. yes you can visit the store located in Bikaner, Rajasthan.
  

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  How can I place a customized order?

  You can drop your details over email at creativitydujari@gmail.com or Whatsapp us at 7296962925.                              
  

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  Where can I drop the details of customization?

  You can drop your details over email at creativitydujari@gmail.com or Whatsapp us at 7296962925.    
  

Orders FAQ's

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  How will I know that my order has been successfully placed?

  We'll send you a confirmation email or a text so that you’ll come to know that your order has been successfully processed.  
  

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  Can I cancel my order once I have received confirmation?

  If your product hasn't been dispatched from our warehouse, then you can't cancel your order. Contact our Customer Helpline team on 7296962925..If the order is confirmed and you are willing to change the article , you can exchange the order placed.. the cost can be adjusted.
  

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  What If I receive an incomplete or damaged order?

  No need to worry, if your order is damaged in transit, you can call our Customer Care executive on 7296962925 to inform about it. We will replace it as soon as possible but only when you have the opening video of it.

  
  
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  Can I speak to your Customer Helpline?

  Of course, we're more than happy to help. Simply call on 7296962925.

  
  
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  Your website says that the product I want to purchase is out of stock. What do I do? How will I know when it is back in stock?

  Thank you for your interest in our products and we apologize for this inconvenience. You can contact our  team to see when the product will be back in stock and they can even suggest another product in the meantime.